d365 Terms and Conditions

General Information and Definitions

These terms and conditions form a legally binding agreement between the d365 platform and its users. Definitions of some important terms used below are provided here:

• "Platform" refers to the d365 website, mobile site and all services operated under it.
• "User" or "Member" refers to any individual registered on the platform.
• "Account" refers to a user's personal registered account.
• "Services" refers to casino games, sports betting and other gaming facilities.
• "Bonus" refers to any promotional offer provided by d365.

d365 reserves the right to modify these terms and conditions at any time. Continued use of the platform after changes take effect will be considered acceptance of the new terms.

Eligibility and Age Requirements

The following eligibility requirements must be met to participate on the d365 platform:

• You must be a minimum of 21 years of age or older.
• You must use this platform in compliance with the applicable laws of your area of residence.
• A person may operate only one account — multiple accounts are strictly prohibited.
• You must create an account in your own name and for yourself; operating an account on behalf of a third party is prohibited.
• Individuals suffering from gambling addiction or mental health issues should not use this platform.

Account Registration and Verification

When creating an account on d365, you must provide accurate, complete and current information. Providing false or misleading information is a direct violation of these terms and conditions.

Information required for registration:

• Full legal name (as per national identity card)
• Valid mobile number and email address
• Date of birth (for age verification)
• Details of preferred payment method

Identity Verification:

d365 may at any time request identity verification through official documents such as a national identity card, passport or birth certificate. Processing of withdrawal requests may be delayed until verification is complete.

Ensuring the security of your account is entirely your responsibility. Never share your password and login details with anyone else. Any unauthorized use of the account must be reported to the d365 support team immediately.

Deposit, Withdrawal and Payment Policy

The rules regarding financial transactions on the d365 platform are detailed below.

Deposits:

• Minimum deposit amount: ৳100 (per method)
• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer
• Deposits are generally credited to the account instantly
• Deposits may only be made from a payment method registered in your own name
• Deposits through third parties are strictly prohibited

Withdrawals:

• Minimum withdrawal amount: ৳500
• Standard processing time: 10 to 45 minutes
• Withdrawals may be delayed if identity verification is not completed
• Withdrawals may be restricted until bonus wagering requirements are met
• The deposit method and withdrawal method must generally be the same

d365 reserves the right to carry out additional verification in the case of suspicious or unusual transactions. If fraud or money laundering is suspected, the account may be suspended immediately.

Bonuses and Promotional Offers

d365 provides various bonuses and promotional offers for its members. It is mandatory to fully read and understand the relevant terms and conditions before accepting these offers.

Welcome Bonus:

• 200% bonus on the first deposit, up to a maximum of ৳20,000
• Wagering requirement: 10 times the total of the initial deposit and bonus amount
• The bonus applies only once per member
• The wagering requirement must be met within 30 days of claiming the bonus

General Bonus Terms:

• Winnings from bets placed using bonus funds will be withdrawable
• Multiple bonuses generally cannot be used simultaneously unless specifically stated
• d365 reserves the right to modify or cancel any bonus offer
• If bonus abuse or exploitation of loopholes is attempted, the bonus and associated winnings will be cancelled
• The specific terms and conditions of each bonus offer will apply separately

VIP Program and Cashback

d365's VIP program has five tiers, awarded based on members' regular play. Weekly cashback benefits are available at each tier:

• Bronze: Up to 0.3% weekly cashback
• Silver: Up to 0.6% weekly cashback
• Gold: Up to 0.9% weekly cashback
• Platinum: Up to 1.2% weekly cashback
• Diamond: Up to 1.5% weekly cashback

Advancement in VIP tiers depends on the member's overall activity and regular participation on the platform. d365 provides its VIP members with additional benefits, special offers and priority support.

Cashback benefits are automatically credited to the account every Monday (according to Bangladesh Standard Time). d365 reserves the right to modify the cashback amount and schedule.

Prohibited Activities and Code of Conduct

The following activities are completely prohibited to ensure the proper operation of the d365 platform:

Technical Misuse:

• Use of any kind of bot, script or automated software
• Attempting to exploit system vulnerabilities or bugs
• Any attempt to alter game outcomes
• Attempting unauthorized access to another member's account

Financial Misuse:

• Money laundering or illegal financial activities
• Chargeback fraud or credit card fraud
• Bonus abuse using multiple accounts
• Use of third-party payment methods

In the case of any of the above violations, d365 reserves the right to suspend or permanently close the account without prior notice, and to forfeit all associated funds.

Gaming Rules and Fair Play

d365 is committed to ensuring fair play in all its games. The outcomes of all games are determined using verifiable random number generator (RNG) technology.

• d365's decisions regarding game outcomes will be considered final
• In the case of a technical error, the relevant bet may be cancelled and the original amount will be refunded
• If there is a dispute about the rules or outcome of any game, the support team must be contacted
• The rules of d365's game providers will also apply
• There is always risk in gambling — no guarantee of winning can be given

Account Suspension and Closure Policy

d365 reserves the right to temporarily or permanently close an account in the following circumstances:

• Any violation of these terms and conditions
• If false information or discrepancies are found in the information provided
• Violation of the age requirement
• Evidence of suspicious financial activity or fraud
• In accordance with instructions from law enforcement agencies

A member may also request closure of their account at any time — in this case, please contact the support team. Valid balances may be withdrawn before the account is closed.

Privacy and Personal Data Protection

d365 places the highest importance on the protection of members' personal information. SSL encryption technology is used on our platform, which keeps your information secure.

To learn in detail how your personal information is collected, stored and used, please read our Privacy Policy. This policy is an integral part of the current terms and conditions.

• Your information will not be shared with third parties except to fulfill legal obligations
• Anonymous statistical data may be used to improve services
• You may request that we update or delete your information

Limitation of Liability

Members are themselves responsible for any financial losses from gaming activities conducted through the d365 platform. d365 will bear no liability in the following cases:

• Any financial loss resulting from participation in games
• If a game is interrupted midway due to loss of internet connection
• If the service is disrupted due to technical issues on the part of a third party
• Uncontrollable circumstances (force majeure) such as natural disasters or government directives

d365's maximum liability shall in no case exceed the original amount of the transaction in question.

Responsible Gaming

d365 takes responsible gaming very seriously. Gambling should be a form of entertainment, not a means of earning a living. We advise members to follow the guidelines below:

• Only bet an amount of money that, if lost, will not affect your daily life
• Do not try to recover losses through gambling
• Set limits on your playing time and money
• Prioritise spending time with family and friends

d365 offers self-exclusion and deposit limit features. To learn more about these, visit our Responsible Gaming page.

Dispute Resolution

In the event of any dispute between d365 and a member, an attempt will first be made to resolve it through discussion.

Complaint submission process:

1. Submit a written complaint via support email: [email protected]
2. Include the date, amount, and full details of the transaction in question in your complaint
3. d365 will acknowledge the complaint within business days
4. A decision will be communicated after the investigation is complete

d365's decision shall be considered final and binding. Appeals against game results, RNG-determined outcomes, and bonus-related decisions will not be accepted.

Copyright and Intellectual Property

All content on the d365 platform — logos, graphics, software, text, designs, and other elements — is protected under the copyright of d365 or its respective licensees.

• Copying, distributing, or using any content for commercial purposes without written permission from d365 is prohibited
• Reverse engineering or decompiling any part of the platform is prohibited
• Unauthorised use of d365's brand name or logo is prohibited

Contact and Support

For any questions or clarifications regarding these terms and conditions, please contact our support team. d365 support is available in Bengali seven days a week, 24 hours a day.

• Live Chat: Contact us directly via 24/7 live chat from any page
• Email: [email protected]