d365 Privacy Policy
Your personal information is completely safe with us. d365 uses SSL encryption and strict data protection practices to safeguard your privacy.
Introduction and Purpose
Introduction to the Privacy Policy
d365 ("we", "us", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy describes how d365 collects your personal information, the purposes for which it is used, how it is stored, and the circumstances under which it may be shared with third parties.
By using our website or registering an account, you are considered to have consented to the terms of this privacy policy. If you object to any part of this policy, please contact us or refrain from using the platform.
Information Collection
Information Collected Directly from You
When you create an account on d365, make a transaction, or contact us, we may collect the following types of personal information:
- Identity Information: Full name, date of birth, national ID number or passport number.
- Contact Information: Email address, mailing address.
- Financial Information: bKash, Nagad, Rocket, Upay or bank account details — for transaction verification purposes only.
- Login Information: Username and encrypted password.
- Verification Documents: Identity verification documents as part of the KYC (Know Your Customer) process.
Automatically Collected Information
When you use our platform, certain information is collected automatically:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Information: Which pages you visited, how much time you spent, and which games you played.
- Cookies and Similar Technologies: Cookies are used to manage sessions, save preferences, and ensure security.
- Transaction History: Records of deposits and withdrawals, betting history, and reward information.
Purpose of Information Use
Core Service Operations
d365 uses the information collected from you for the following purposes:
- Creating and managing your account and verifying your identity.
- Processing financial transactions including deposits and withdrawals.
- Managing bonuses, promotions, and VIP benefits.
- Ensuring the security of your account and preventing unauthorized access.
- Providing customer support via 24/7 live chat and email.
Legal and Regulatory Obligations
We use your information to meet applicable legal obligations. This includes anti-money laundering (AML) procedures, counter-terrorism financing, and implementing responsible gaming policies.
We operate age verification processes to prevent minors (persons under 21 years of age) from using the platform. Storing information related to this is part of our legal responsibilities.
Service Improvement
By analyzing your usage information, we:
- Improve the performance of the platform.
- Recommend games and offers based on your preferences.
- Identify and resolve technical issues.
- Prevent fraud and misuse.
Information Sharing and Disclosure
Sharing Information with Third Parties
d365 does not sell or rent your personal information. However, it may share information with third parties in the following limited circumstances:
- Payment Processors: With payment service providers such as bKash, Nagad, Rocket, and Upay — solely to complete transactions.
- Game Software Providers: With game developers such as Pragmatic Play, Spribe, JILI, and PG Soft — as required to operate games.
- Identity Verification Agencies: To complete the KYC process.
- Technical Service Providers: For hosting, cybersecurity, and technical support.
All such third parties are bound by strict confidentiality agreements with us and may not use your information for their own purposes.
Disclosure of Information for Legal Purposes
We may be required to disclose information to competent authorities in the following circumstances:
- To comply with a court order or valid legal process.
- To assist in the investigation of fraud, money laundering, or other crimes.
- To protect the rights, assets, or safety of d365 or its users.
- To cooperate in inquiries into potential violations of the law.
Data Protection and Security
Security Measures
d365 uses industry-standard security technologies to keep your information safe. Our key security measures are:
- SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
- Data Encryption: Sensitive stored information is kept in an encrypted state.
- Two-Factor Authentication (2FA): An additional layer of security to protect your account.
- Access Controls: Only authorized personnel can access specific information.
- Regular Security Audits: Periodic third-party security reviews to identify vulnerabilities.
- Firewalls and Intrusion Detection Systems: Protection against cyberattacks.
Response to Data Breaches
If a data breach occurs that poses a high risk to your rights and freedoms, we will notify you as soon as possible. The notification will include the nature of the breach, possible consequences, and the remedial steps taken.
Data security is a shared responsibility. Keep your password safe, avoid clicking on unfamiliar links, and notify our support team immediately if you notice any suspicious activity.
Data Retention Period
How Long Information Is Retained
We retain your personal information for as long as necessary — to provide services, meet legal obligations, and resolve disputes. General guidelines:
- Active Account Data: Retained for as long as the account remains active.
- Closed Account Data: May be retained for a specified period after account closure as required by law.
- Financial Transaction Records: Retained long-term in compliance with anti-money laundering laws.
- Technical Logs: Retained for a limited period for security purposes.
Once the retention period ends, we securely delete or anonymize the data so that individuals can no longer be identified.
Your Rights
Your Rights Regarding Your Information
As a user of d365, you have the following rights:
- Right of Access: You may request a copy of the information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you may request deletion of your information (subject to legal obligations).
- Right to Restrict Processing: In certain cases, you may ask us to limit the processing of your information.
- Right to Object: You may object to the use of your information for specific purposes.
- Right to Data Portability: You may request your information in a machine-readable format.
To exercise these rights, please contact our support team: [email protected]
Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications from d365, you may opt out at any time via our email. However, important service-related communications (such as account security and transaction confirmations) may still be sent after you opt out.
Cookie Policy
What Cookies Are and Why They Are Used
Cookies are small text files that your browser stores on your device when you visit our website. Cookies help our platform remember your preferences, maintain secure sessions, and improve the quality of our service.
Types of Cookies We Use
- Essential Cookies: For login sessions and security — the platform cannot function properly without these.
- Functionality Cookies: To remember your language preferences and display settings.
- Analytical Cookies: To analyze usage patterns and improve our service — this data is safely anonymized.
Cookie Controls
You can block or delete cookies from your browser settings. Instructions for changing cookie settings in major browsers are available in the respective browser's help center. Please note that disabling essential cookies may affect login and transaction functionality.
Protection of Minors' Information
Policy for Persons Under 21
d365 provides services only to persons aged 21 and above. We do not knowingly collect any personal information from minors.
We follow an age verification process at the time of account registration. If we find that someone has registered as a minor by providing false information, their account will be immediately suspended and all related information will be deleted.
Policy Changes & Contact
Privacy Policy Updates
d365 reserves the right to make changes to this privacy policy. If any significant changes are made, we will:
- Update the "Last Updated" date on this page of the website.
- Send a notification to your registered email.
- You will be informed of the changes when you log in to the platform.
If you continue to use the platform after the changes, you will be considered to have agreed to the new policy.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- [email protected]
- 24/7 Live Chat — contact us directly from any page
- Support hours: Always available (BST, UTC+6)
We will process your request as quickly as possible and make every effort to respond.
Want to know more?
Please also read d365's Terms & Conditions and Responsible Gaming policy.